Privacy Policy

Find Pet Boarding helps pet owners find boarding services for their pets. To do this we encourage boarding services to create publically accessible listings with details about their services for pet owners to read and respond too.

This privacy policy sets out how Find Pet Boarding collects, uses and protects personal data in the course of operating this service. We may change this policy in future by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you have any questions about our privacy policy or how we use your data you can contact us on

Boarding services owners advertising with us are described in this policy as 'business account holders'.

Information we collect

In the chart below, we've detailed the information we may collect about you, depending on your activities on the website, and how we obtain this information.

What we collectHow we collect it
Your name, email address, location and any other information you voluntarily submit. You may voluntarily submit information when you interact with our website, for example to perform a location based search, submit a review, enter a competition, submit a survey, make an enquiry with a boarding service or contact us for support.
Technical information that your device sends when you use our website. We may collect information automatically from your device, for example your IP address, device type, operating system, browser and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked. This information enables us to better understand our visitors and what content is of interest to them so we can improve the quality and relevance of our website and to deliver personally tailored content.
Information collected through cookies as detailed in the Cookies section below. We and/or our service providers may use cookies, tacking pixels, and other similar technologies to understand user activities. The majority of our website will work without cookies enabled, but some functions may not be available.

In addition, for business account holders, we may collect the following information when you create an account, when we interact by email or phone or from third parties:

What we collectHow we collect it
Information about your business. You may choose to provide information, including photographs, describing your business and services.
Your postal address and other contact information. You may choose to provide all or part of your postal address.
Your password. We require you to enter a password when you create a Find Pet Boarding account.
Your social media account ID, and information shared with us via your social media account. We may obtain certain information through your social media accounts connected to your Find Pet Boarding account, if you choose to link them. Linking a social media account is not required.
Licence Information. We may obtain information about your boarding licence from third parties, for example local authorities.
Limited payment information. Your payment information including your credit card or bank number and expiration date is collected on our payment page by a secure third-party payment processor (either Paypal or Sagepay depending on your choice of payment method) and will be subject to the third party's privacy policy. Your full card details are not stored or saved within our systems.

How we use your information

We use the information we collect about you to understand your needs and provide you with a better service, and in particular for the following reasons:

Providing the functionality of our website. To ensure that our website functions properly and is optimised for your computer or device and to store your preferences and settings.
To fulfill your specific requests through the platform. To provide information or services you request from us, e.g. to allow you to add reviews of boarding services you have used to our platform, to filter your search results or respond to an enquiry.
Accomplishing our business purposes. We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, and/or with your consent. For data analysis, for example, to monitoring and understand usage to enhance, improve or modify our website to provide better services.
For fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempts to submit fraudulent reviews.
For legal compliance. In rare circumstances, we may have to use and disclose information we have about our users in order to exercise or protect legal rights or defend against legal claims under applicable law.
We use cookies and similar technologies to measure and improve our services and develop features and functionalities on our platform.
Analysis of personal information for business reporting and providing personalised services. We provide personalised services either with your consent or because we have a legitimate interest. To personalise your experience by presenting content or businesses local to you based on information we have collected from you.
We may compile statistics such as the percentage of our users with particular devices to understand how we can improve our service.
For any other purpose with your consent. We may ask for you to specifically consent to something other than outlined in this policy.

In addition, for business account holders:

Accomplishing our business purposes. We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, and/or with your consent. To create the public business listing you have requested.
To manage or contact you about an advert you placed with us, including renewal reminders or special advertising promotions.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing.
To notify you about changes to our website or any products or services we offer or provide though it.


We will not sell, distribute or lease your personal information to third parties without your consent, except where required or authorised by law; to implement the terms of any agreement we have with you; to trusted third parties who perform functions on our behalf such as payment processing services; to assist the lawful investigation of a law enforcement authority; to investigate, prevent, or respond to suspected illegal or fraudulent activity; to protect the rights, property or personal safety of another user, any member of the public or Find Pet Boarding; the assets and operations of the business are transferred to another party as a going concern; or as otherwise described in this Privacy Policy.

Controlling Your Personal Information

You may request details of personal information, which we hold about you or ask us to remove certain information.

For account holders: If you are a business account holder, you can view and edit much of the information you provide by logging in to your Find Pet Boarding account. You may also manage this information by emailing us on: If you believe that any information we are holding on you is incorrect or incomplete, or would like your advert removed from the website, please email us as soon as possible, at the above address.

Accessing or deleting your information

If you would like to request to review, correct, update, suppress, or delete personal information that has been previously provided to us by you, please contact us on For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

We will respond to your requests consistent with applicable law, and we will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for record keeping purposes, legal obligation and/or to complete any transactions that you began prior to your request. There may also be residual information that will remain within our databases and other records, but such residual information will no longer be tied to your identity.

Data retention & security

We use appropriate organisational and technical measures to protect the personal information that we gather and process about you. The measures we use provide a level of security appropriate to the risk of processing your personal information.

We will retain your personal information for as long as needed or permitted in light of the purposes for which it was obtained (for example, to provide you with a service you have requested or to comply with applicable tax, accounting or legal requirements).

How we use cookies

A cookie is a small file, which is stored by your web browser. We use cookies to:

You can choose to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can usually change your browser setting to decline cookies if you prefer.

Links to other websites

Our website may contain links to other websites. As we do not have any control over external websites, we cannot accept any liability for their content or policies. You should exercise caution and look at the privacy statement applicable to the website in question.


If you have any questions about this policy or how we collect and use your data, please contact us at:

Last revised: 25th May 2018

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