Piglet and Fluffy's Boarding

Poor booking process and no way to contact provider other than email. After paying a deposit and sending the booking form, the provider cancelled my booking a day before a 2 week break. This was explained as a due to an error on my part in filling out the pdf booking form.

From Stuart Simpson on 31/01/2024

Boarders Response:Thank you for your review Stuart. Our preferred way to communicate with our clients is through email to keep a history of communication. It is to provide a peace of mind and provide a smooth drop off. Phone number is only given out once pet has been dropped off, to keep in contact with owner via WhatsApp. The deposit only reserves your pet’s dates for boarding, it does not book them in. Completed boarding form is required to book your dates, so other clients cannot book. There were several days of no communication from your end after sending our response to your enquiry. We deemed you do not wish to board with us and booked others in. Our email states the form “must be sent back 1 week prior to arrival”. The form was received 2 days before date of arrival and was incomplete. It is the client’s responsibility to ensure form is fully complete. We have contacted you raising this concern and received no response for more than 24hours, hence was obliged to book other pets in.

Diana looked after my Russian dwarf hamster for 2 weeks in August and did a fantastic job. I received regular updates, including pictures when possible, and Diana gave me lots of really helpful advice (i.e. regarding what foods my hamster had eaten and what they liked and didn't like etc). Diana was really responsive and the whole booking process was super easy too. I will definitely be booking in with Diana again - thank you!

From Serena V on 27/09/2023

Highly recommend! Diana is brilliant, took such a good care of my piggie while I was away. Very nice as a person and super professional. Can't be happier with the service and definitely will keep in touch when going away again.

From Ina on 04/09/2023

Diana looked after my hamster for two weeks with regular picture updates. There were some concerns regarding my hamster's grooming habits which she communicated with me and found solutions too. She was really accommodating regarding the drop off and pick up times too!

From Isna on 08/08/2023

Diana looked after my bunny for a week in August. She was so kind she also offered to help me get my bunny used to his new food gradually! Wonderful experience, would definitely recommend it again:)

From Karin on 20/12/2022

They looked after our hamster for a couple of weeks, all went smooth, had photo updates, hamster came back today looking healthy and happy. Easy/quick drop off/collection (near the dlr station). we will be in touch again next time we need someone to look after our hamster.

From Mr hammy on 28/09/2022

Diana looked for our hamster Ginger brilliantly. She kept us posted daily and even showed him a couple of new tricks. She's a wonderful pet sitter, very knowledgeable and creative finding solutions.

From Libertad on 19/08/2022

Diana looked after our 2 guinea pigs and did an amazing job. She was very friendly and accommodating when we got in contact and was always quick to respond to messages. Our two boys were well looked after and treated to fresh veggies during their stay. Diana even kindly gave us a bag of vegetables for them when we came to pick them up. Very glad we found Diana's boarding service. We'd highly recommend and will definitely go back in the future!

From Chris on 21/07/2022

My Minilop rabbit stayed with Diana for two weeks. She updated me with pictures , and was also super great with his care my pet was in great hands. I will definitely use again in the future!

From Estela on 19/05/2022

Diana was amazing and so friendly! My bunny loved the stay! Didn't have any issues with the bunny settling or with payments or anything else! So fast and amazing service! I'd definitely recommend and use again! Thanks so much!!!

From Sanjidah Khan on 16/05/2022