Creature Comforts Pet Sitting

I left my rabbits at Creature Comforts for 4 days thinking they will be in good hands. First expressions, roomy outdoor hutch, however very high ramp for rabbits to go up, place didn't smell that great. Form completed with contact details incl. vets, payment upfront?!? When I picked up my rabbit I was told they had been brought inside due to one of the rabbit having have wet himself, at drop off I told them one of them had back leg issue affecting how he wees. I was taken upstairs, the place stunk but the worst was to come, one of the rabbits was lying on it's side and not moving. I was told he had been like that all day, there was plenty of time to alert me or the vets, they choose not to. For a white rabbit he was he was in a mess, his fur was dirty grey like he has been lying on concrete floor trying to move. Their excuse was alarm was not raise because rabbits have different personalities, that was my choice/vets not theirs. My rabbit ended in out of hours where he was euthinized at early hours of this morning. Vets told me there was nothing in his stomach so not sure when he last ate. I am heart broken and mortified that such companies would be allowed to operate. We think when we leaving our adored pets that they would receive good care and you trust these people to do so. DO NOT LEAVE YOUR PETS with CREATURE COMFORTS IF YOU LOVE THEM. Don't be fooled by nice website, there are other bad reviews please read them and don't let your pet suffer!

From J Seaton on 15/05/2024

Boarders Response:Following on from your phone call and subsequent review, I am once again very sorry for the loss of Dash. However, to address some of your points. It is our policy to ask for payment upfront. You were sent an email advising you of this and giving you the total price. At no point did you query this. Dash had special needs with his incontinence and lack of mobility from a previous injury. This was not declared in advance nor was it noted on the form you were asked to complete on your arrival as you left the medical needs section blank. Dash was monitored frequently during his stay and had eaten well during his stay with us. You were sent three photos, two on the Friday and one on the Sunday, all showing him eating. You even remarked how happy they looked. The rabbits were moved indoors on the Monday evening due to the risk of flystrike. Dash became very quiet on the Tuesday, and I put this down to being moved. You were not informed that the rabbit had been lying on his side all day.

We booked CC to look after out home and pets during February 2019 half term. Mr Bloor left at around 8am every day and returned at 7pm every evening. He returned for just 4 minutes one day, 10 minutes the next and that pattern continued throughout the week. The only time he exercised our three dogs was on the last day, where he stood at the back door and threw a toy for them ONCE. Our dogs were bored and destructive, and we had informed them that our eldest boy had recently had a couple of minor strokes so we didn't like to leave him too long. He was left for long periods of time by this company who promised to care for our pets. They had contacts in case of emergencies but did not inform them or us of their absence. They only admitted to it when they were caught out by the fact our neighbours mentioned that the dogs were barking lots and they hadn't seen anyone at our house. After reviewing our CCTV we discovered that they hadn't been here.

From Kim Geering on 30/04/2019