PetPals Holiday Boarding


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About our Small Pet Boarding

We board: RabbitsGuinea PigsBirdsReptilesHamsters, Mice etc.

Sarah is the proprietor and has always worked in animal care, winning awards for her high standards and achieving veterinary approval. PetPals ethos very much about giving the animals the space to live as nature intended and we are huge supporters of "a hutch is not enough campaign". You won't come to PetPals and see rows and rows of hutches and runs, it's not how we believe animals should live. We love animals and do not have a one size fits all approach, each little pet has it's own routine and requirements and so do our owners! We listen to our owners and care for their pets exactly as they wish and our owners feel confident when they leave their pets with us. We are very lucky as we have a lot of space here with three acres of grounds and very unique facilities. We are often described as a rural retreat with small pets at the heart of it!

PetPals doesn't attract pet owners looking for an "economy" option, our owners spoil their pets and want the best care for them, just like they get at home! We are continually improving what we offer, we want to be the best small pet holiday home and have very high standards. Please look at the Facebook page, our website and google to see what our regulars say about us!

For all enquiries please look at our website where you can book online or send us a contact form. or facebook:

PetPals specialises in Rabbits to include house bunnies, Guinea Pigs, Chickens, ducks, Birds to include Parrots, Rodents to include Chinchillas, Degus, Tortoises, small fish, even sheep and goats and other small farm animals - just ask!

Just some of our testimonials, more the side of this page..

"Sarah really listened to how we wanted Pip cared for and when we collected her we could see how content she was, we think she was actually more sociable than when we had dropped her off and the children were over the moon with the photos" Michelle Bridges

"Thank you Sarah we loved the photo up-date and could see how beautifully Tom and Jerry had been cared for, Tom had never been so fluffy, we will be back next year" Kate Stoner

"Thank you for caring for our beloved Rosie during her final weeks, we knew she didn't have long to live but knowing you made her last few weeks happy when we could not be there meant a lot" Claire Thompson

"After sending my g.pigs to you I realised what a different service you gave me and my pets compared to other boarding homes, from e-mail up-dates with photos to the love you showed them, my mind was at ease for the month I was away and I wouldn't hesitate in recommending you or sending them back next year!" Pam Hutton


To see our regular photo up-dates please like our Facebook page, see:

For our Accommodation options and prices please visit our website:

To meet our owners high standards we have tried to offer various types of accommodation so that you can pick what you would like and what you feel is best suited to your pet.

We have a large and airy brick building (Pet Lodge) with double glazed window overlooking the paddocks. Pet Lodge has heating and cool air options so that in both summer and winter months pets are comfortable.

For Rabbits and Guinea Pigs I have indoor and outdoor accommodation options.

For chickens I have a range of coops but recommend the Extra Large Liberty Pens for 2+ birds.

Hamsters and other rodents are welcome, I would recommend bringing their usual accommodation to save changing their little worlds completely!

Birds - I regularly have parrots, budgies and other birds staying and I would if possible bring their own cages with them to keep them in the environment they know however we have large parrot cages.

Tortoises - we have indoor and outdoor options.

Goats and Pigs - we have two stables and a large fully fenced concrete yard area with no way for them to escape. Each stable is 12x13 and has rubber flooring. We can offer shavings and straw beds and things for the goats to climb on and have fun!

If your pet has not been mentioned then please just ask!


Our indoor and outdoor enclosures are spacious and offers plenty of exercise for the animals that are staying. We have large outside enclosures that offer indoor and outdoor sections throughout the day which are completely covered with roofs so offer shelter from rain and sun but give the pets a feeling of freedom and overlook our grounds which they really seem to enjoy. These are under the shelter of our Oak trees and so even in the hot months they stay cool and when it's cold they are sheltered from the wind.

Indoor Bedrooms - based within our pet lodge these are a really lovely option for our house bunnies, piggies and even tortoises. They range in size with the largest being 2mx1.5m and the pets love them. The lodge is fully heated for the winter months, the lodge is a lovely "home from home" environment with relaxing music played throughout the day.

Hamsters and other rodents follow their usual daily routine as instructed by their owner.

Birds - will follow their usual daily routine as instructed by their owner.

Health & Hygiene:

Pet quarters are cleaned daily and fully disinfected between guests using F10 and Vircon. We have always worked closely with Trinity Vets a specialist vet and our village vet Green Lane to work to their recommendations to ensure we are doing everything we can to protect the pets in our care. The pets are spaced apart so that none are touching (unless they live together of course!) or come from the same home as sometimes our owners like them to see each other and touch. We use hand gel after handling a pet and before handling another. All bowls are disinfected. We also have foot dips between our paddocks and Petpals, rabbit proof fencing on our perimeter and electric between paddock and garden to deter foxes and cats. Pets have fresh air at all times and their heath is checked at every visit, they also have a late night check (or the turndown service as we call it when some get their usual bedtime treats!) and regular supervision as our house overlooks both the indoor accommodation and outdoor areas and with have CCTV with sound and excellent night vision around the property. We do everything we can to ensure the safety and wellbeing of the pets in our care and that is our priority.

To protect the pets in our care please ensure:

Your rabbit is vaccinated against Mxomatosis & VHD plus RVHD2 (the relatively new vaccination!). The more recent your injections the higher the protection your rabbit has so some owners like to do this every 6 months but it must be within the last 12 months. Please bring your vaccination card with you.

Vets: We have a vets open 27/7 just a few miles from us for your peace of mind as well as the rabbit specialist vet Trinity Vets in Maidstone and our amazing village vet Green Lane who are both so supportive if we need them.

Small Pet Boarding Prices

These vary from £5 a night up to £24.95 depending on the accommodation you choose and species of pet you have. Please bare in mind that the prices on the website are based on a 10 night stay and we do reduce prices for longer stays. We have many owners booking 4 times a year and offer a loyalty scheme for them meaning they constantly benefit from lower prices. You can book online at:

MONEY SAVING: The fee's are based on one nights stay and not by the days, which means you will not be charged for your collection day unlike most of our competitors who charge this fee. We are like a hotel, only charging per night and again we reduce the nightly fee after 7 nights so please ask about for a quote!

We are not open on Sundays for appointments but can arrange pick up and collections Mon-Sat.

We have a website booking system to save you time if you wish: and Facebook pages:

Other Services

We can offer bunny bottom washes, grooming and treatment for flystrike and nail clipping.

We are used to giving medications and are even sent pets for rehabilitation care and treatments when their owners can not give this due to work and family commitments. Of course we can not take any pets with contagious conditions.

Boarding Facility Images

Reviews from Our Guests

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The location is lovely and so are the people there. Had a really positive experience the first time we used PetPals and now I would not go anywhere else. One of our bunnies was a bit unwell and Sarah offered loads of advice and lil Florence seemed in great health coming home. Sarah has also recently taken the buns in to help us bond them and has been keeping us up to date and offered advice in the run up. So far they have made more progress than ever before! Overall, we have such peace of mind leaving the buns when we go away and the people there really go above what is expected.

5 From Holly on

Always a hard decision to let someone else look after your beloved pets whilst on holiday but worry no more as PetPals were fantastic!! We had regular updates on how our chook was via email which was great to read out to the kids each day as they missed her terribly. Upon our return I could see our pet had been very well looked after, in a beautifully clean coop with plenty of food and water. Definitely use again - thoroughly recommend 👍🏼😃

5 From Jo French on

Sarah looked after my chinchillas for 3 weeks in September 2015 and then again last year. Sarah was fantastic. Took time to understand our pets normal routine to limit the impact of a new environment on them - would absolutely recommend!

5 From Sarah Ellis on

Our two bunnies, Cookie and Jessie, stayed at Pet Pals when we had our wedding. They had a lovely time in the indoor pens (out of the winter cold!). We loved receiving updates and photos from them. They were allowed to take their own familiar toys and were well looked after. I would highly recommend Pet Pals and we will be back!

5 From Chloe on

Lovely setting, lovely lady! My girls are very well looked after here when we go away. Couldn't recommend this place enough.

5 From Sam on

Great place, excellent care given by Sarah and brilliant boarding facilities. I left my 3 precious bunnies there earlier this year, very good accommodation and they were very well looked after. In fact I think Sarah looks after them better than I do. Teddy, Daisy and Poppy are booked in for Christmas and I can happily leave them there knowing that they are in he best of care. I would not leave them anywhere else.

5 From Martin Smith on

We boarded our two rabbits (Marshmallow and Cupcake) over the Easter holidays. We opted for the pick-up and drop service. Sarah was very friendly when she came to pick up the rabbits and kept us informed how the rabbits were settling in and with photos so we happy to know that the rabbits were well looked after. We will be using Sarah again when we go away in August

5 From Jenny on

Sarah looked after Bugs and Ginger really well. She took the time to find out about their routine and likes and dislikes. They were also let out in the runs which was good. I will certainly be using Sarah again.

5 From Susan on

When we met Sarah we knew our young nervous guinea pigs would be well looked after. She was very reassuring about their care and it was obvious that she loves animals. Sarah answered our texts whilst we were away which was settling and appreciated. Upon their return our nervous guinea pigs were calm and happy and we were able to handle them for first time. We are so grateful for the one to one attention that Sarah has given to our pets and we will most definitely send them on holidays there again. Many thanks.

5 From Nikkie on

Our male rabbit Brownie was very well cared for during our two week holiday, and seemed to enjoy meeting the other residents. Would definitely recommend and use again.

5 From Stephen on

We left our 2 male bunnies with Sarah for a weekend and they had a great time. Sarah was keen to keep them in their normal routine and genuinely cared about their welfare. We even received a photo update of their stay! Would definitely bring our boys back again!

From Clair and John on

Just collected Milleau from Sarah. What a wonderful holiday home she has for rabbits. Excellent facilities and she treats each rabbit as if it were her own. Very highly recommended for anyone wishing to board their rabbit whilst going away. Thank you Sarah.

From Carol Cain on

My daughter makes us drive from London to drop her pets with Sarah but it's worth it as we have a worry free holiday and a happy teen!! One of the rabbits had an eye problem while we were away and Sarah took him to the vets and kept us informed, the vet said it had been caught early and we couldn't have asked for more he made a complete recovery and we now know he will be prone to this and what to do thanks to Sarah's help. We highly recommend.

5 From Mike Day on

Left my G.Pig with Sarah and was so pleased with how she treated them and her up-dates, will use again!

5 From Mrs Rogers on

Dropped my g.pig's off to Sarah and was very happy with the service, have since used her again, well worth it the cost as great value for money and my pets were very happy. 2023/2014

5 From Ray Hughes on

Fantastic! Sarah looked after my Giant Rabbit and 5 Guinea pigs and I was very happy! Very friendly and loved the photo updates too! I knew they were getting lots of care,and could live the life they normally do running around the garden!

5 From Lisa on

Great boarding. Felt completely at ease leaving our buns with Sarah and our daughters loved the pics :-)

5 From Becky on

Best boarder I've used, dropped my three pigs and bunny there and was so impressed with Sarah, her gardens like a little retreat and she really knows her stuff and I really appreciated the photo update mid week, I could see they we're happy!

5 From Kate Barker on

Big is not always better, here i had the perfect service, much better than the big commercial places where my boy got unsettled!

5 From Joan Monk on

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Note: Map only shows approximate location.


Based in Ulcombe Village - just 4 miles from Junction 8 of the M20 (not far from Leeds Castle) or a few minutes from Headcorn and Sutton Valence. Our property is set within three acres of land and we have lovely indoor and outdoor facilities and a varied choice of accommodation options! We have owners travelling from all over Kent, Essex, East Sussex and London to treat their pets to a holiday at our rural retreat.

Open Hours

We have pets on holiday all year round but visits are by appointment only. We are closed for appointments on Sundays and have limited drop off and pick up times on a Saturday. Please feel free to book online or send an enquiry form via the website with your questions, dates and details in the first instance. Emails are checked daily.

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